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About Onyx

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Onyx is the agency designed for TikTok.  We are founded by ex-TikTok employees and industry leaders.

There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions rather than searching in traditional channels.

Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business.

 

About The Role

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We’re expanding our client team! We’re looking for entry-level or 2nd job individuals who will thrive in an early-stage business and are passionate about TikTok culture, audience and engagement. You may already have experience delivering effective TikTok Shop, Ads and Organic content strategy and be looking to develop your career in the social commerce space by working with our brands across fashion, footwear, beauty, sports and more. 

 

For those 2nd job individuals, knowledge of running a TikTok Shop is a huge benefit.

 

You will;

• Manage onboarding and TikTok Shop setup, ensuring timely order fulfillment, inventory accuracy, and issue resolution.

• Support the planning and execution of TikTok Shop campaigns and sales events, coordinating closely with content teams.

• Analyse performance data, develop optimisation strategies to improve performance and provide reporting with clear, actionable insights to clients

• Support affiliate outreach to build and manage long-term affiliate partnerships that align with client growth goals.

• Support the account team by preparing reporting and information for client status calls, meetings and presenting information where appropriate

• Support the planning and execution of TikTok Shop LIVEs, from product selection to host coordination and fulfillment readiness.

• Collaborate with the content and production teams to provide real-time community feedback that shapes content direction.

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What you will bring

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Essential skills and experience for the role:

 

• Excellent written and verbal presentation skills with experience leading client stakeholder meetings

• Strong statistical and analytical skills and ability to interrogate data and make appropriate campaign management decisions

• Able to use Google & Microsoft suite of work applications, including advanced Excel skills to manage data and build docs and presentations

• Ability to think and work independently, multi-task and meet deadlines in a fast-paced environment 

• A focus on process design and improvement and attention to detail

• Adaptability and resilience

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Additional skills a bonus:

 

• Additional European language from Spanish, Italian, German, French 

• STEM subjects at A-Level or equivalent preferred

• Experience in eCommerce marketplace operations (ideally TikTok Shop), including product onboarding, inventory and fulfillment management, and promotional campaign execution

• Client or stakeholder management experience

 

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What we can offer

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Onyx is an entrepreneurial and innovative business operating in a pioneering sector.  All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting,  relaxed and inclusive environment.  

 

We offer: 

• Competitive salary

• Pension contributions

• Profit-share bonus 

• Health Cash Plan

• Hybrid working environment with office time in London 

• Flexible working around core hours with a focus on outcomes

• 25 days holiday (plus bank holidays)

• 2 weeks ‘work from anywhere’ allowance

• Health and Wellness benefits

• Home office/mobile/broadband allowance

• Volunteer days

• A high level of responsibility, autonomy and opportunity for growth

 

Please let us know if you require any accommodations to fully participate in the interview process